HTTPS Configuration Troubleshooting
This topic provides information about the most common issues and possible solutions when configuring the HTTPS in the In-Sight Explorer.
| Status Message | Possible Solution |
|---|---|
| The firmware on this device does not support HTTPS mode. | Update the firmware of your In-Sight device to 5.7.3 or later. |
| The In-Sight vision system is in HTTPS mode, but there is an internal error. Set the device to HTTP mode and change it back to HTTPS mode to correct the error. | Set the device to HTTP mode with server credentials correctly entered into the HMI Settings dialog. Click OK and restart the device. After the device is restarted, switch the device back to HTTPS mode. |
| The user credentials for the server are invalid. |
Verify that the password you entered is correct. If you entered the correct password and this problem persists, open the Cognex Network Server Manager. Reset or change the password to ensure the correct password is used. |
| Unable to connect to the specified Cognex Network Server. |
Open the Cognex Network Server Manager and verify that the Cognex Network Server Status is "Running". If the Cognex Network Server is not running, click the Start button. If the Cognex Network Server is running, ensure that the host name or IP address of the Cognex Network Server entered into the HMI Settings dialog matches the one listed on the Server Identification tab in the Cognex Network Server Manager. If the Cognex Network Server is running and the HMI Settings dialog has the correct settings, ensure that the Cognex Network Server, the In-Sight vision system or sensor, and the computer using In-Sight Explorer are on the same network domain. |
| The device's certificate appears to be outdated or for a different server. |
The HTTPs certificate on the In-Sight device isn’t based on the certificate authority of the server. The certificate on the In-Sight device needs to be updated. Enter the correct server information and click OK to accept the changes and restart the device to replace the old certificate with the new one. If this problem persists, switch the device to HTTP mode. Click OK and restart the device. Once the device is restarted, switch the device back to HTTPS mode. |
| The time difference is too large for secure communication. | Open the Sensor > Date Time Settings dialog. Use a time server by selecting either Time Synchronization or Use SNTP Services checkbox. If no time server is available, manually set the Date and Time. |
| Time synchronization is not configured. Enable SNTP or Time Synchronization. | Open the Sensor > Date Time Settings dialog. Use a time server by selecting either Time Synchronization or Use SNTP Services checkbox. If no time server is available, manually set the Date and Time. |
| This In-Sight vision system and the server are not on the same subnet. Ensure that the routing between the subnets is correct. | Go to the Sensor > Network Settings dialog and verify that the Subnet Mask is set to the correct value. |
| This In-Sight vision system cannot reach the server. Check the DNS server and gateway. | Go to the Sensor > Network Settings dialog and verify that the Default Gateway and DNS Server are set to the correct values. |
| This In-Sight vision system cannot reach the server. Check the gateway. | Go to the Sensor > Network Settings dialog and verify that the Default Gateway is set to the correct value. |
| Unable to check for potential network problems. | You may still be able to use your In-Sight device with HTTPS mode. If there is an issue, go to the Sensor > Network Settings dialog and verify that the Default Gateway and DNS Server are set to the correct values. |