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How to Solve Performance Driver Not Installed Issue when Connecting GigE Camera

How to resolve the “Performance Driver not Installed” error in the image acquisition tool.

01/16/2026

Details

Issue:

When selecting a camera in CogAcqFifoTool, the following error appears:
“ccBoard: HardwareNotInitialized: Performance driver not installed”.
At the same time, in the Cognex GigE Vision Configurator, the “eBus Universal Pro Driver” cannot be selected. A screenshot is shown below

How to solve Performance Driver not Install issue When Connecting Gige Camera_Image-1
How to solve Performance Driver not Install issue When Connecting Gige Camera_Image-2

Workaround:

  1. Check if there is a third-party camera driver installed. If so, it needs to be uninstalled or disabled.
  2. Go to 'Control Panel / Network and Internet / Network Connections', find the network adapter connected to the camera, and open its properties page.

    How to solve Performance Driver not Install issue When Connecting Gige Camera_Image-3
  3. In the properties page, select “eBus Universal Pro Driver”, then click the “Uninstall” button below to remove it.

    How to solve Performance Driver not Install issue When Connecting Gige Camera_Image-4
  4. In the VisionPro installation package, locate the “drivers” folder and double-click the “setup.exe” file to reinstall the driver.

    How to solve Performance Driver not Install issue When Connecting Gige Camera_Image-5
  5. After the installation is complete, restart the computer.

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