In-Sight Vision Suite Not Launching/Opening on Windows 10 Pro

Issue Description

The issue with In-Sight Vision Suite (ISVS) on a Windows 10 Pro system where the application fails to launch when logged in as an Administrator, even though the software was installed using administrative privileges.

Symptoms Observed

• ISVS does not start under the administrator account.
• No UI is displayed when launching Cognex.Explorer.exe.
• Windows Event Viewer logs show an application crash related to:
  • Application: Cognex.Explorer.exe
  • Fault Module: KERNELBASE.dll
  • Exception Code: e0434352
• ISVS may temporarily work after creating a new Windows user profile, but the issue reoccurs after a few days.

Resolution

1. Log in to Windows using an account with administrative privileges.
2. Uninstall all Cognex-related software from Programs and Features.
3. Navigate to the following directory:
   C:\Users\[User_Profile]\AppData\Local\
4. Delete the folder:
   Cognex_Corporation
5. Reboot the PC.
6. Reinstall In-Sight Vision Suite (ISVS).
7. Launch ISVS and verify that it opens correctly under the administrator account.