Technical Support

Help Documentation

Note: For the latest documentation, visit: support.cognex.com/documentation/in-sight.

In addition to this help file, you may also refer to the following product documentation resources to learn more about the In-Sight vision system and its interface:

In-Sight Micro Series Vision System Installation Manual
In-Sight 2000 Series Vision Sensor Reference Guide
In-Sight 5000 Series Vision System Reference Guide
In-Sight 7000 Series Vision System Installation Manual
In-Sight 7000 Gen2 Series Vision System Reference Guide
In-Sight 8000 Series Vision System Reference Guide
In-Sight 9000 Series Vision System Reference Guide
In-Sight CIO-MICRO I/O Module Installation Manual
In-Sight 1400 I/O Expansion Module Installation and Reference

Online Resources

In-Sight Support, located at cognex.com/support/insight, is a valuable medium for answering your In-Sight questions. The Support Center includes the following resources:
- Downloads of In-Sight software and firmware
- In-Sight mechanical drawings
- Training Materials
- Cognex Knowledge Base: help.cognex.com
- E-mail Support Lists
- Online catalog of parts and accessories
- Case submissions
On-demand training, located at: cognex.com/on-demand-training.aspx.
- Recorded Training Courses
- Technical Webinars
- Interactive Tutorials and Training Material
- Online Training Courses

Telephone Support

If you are unable to find the answer to your In-Sight question in the standard product documentation or online, phone support is available at the following locations:

United States: +1-508-650-4100
Japan: +81-3-5977-5214
France: +33 (0)1 4777 1550
United Kingdom: +44 (0)1908 206000
Germany: +49 (0) 7 21 / 66 39 - 0
Italy: +39 (0)267471200

Repair and Returns

Email: product_services@cognex.com